Setup
Discover the requirements for implementing AI Scores, including activity tracking, product feeds, and sales history data for effective personalization.
Considerations
When looking to implement AI Scores, consider the following:
What sections of the site do you want AI Scores to power?
Where do you plan to use AI Scoring? Website, app or both?
Implementing AI Scores will affect page caching. If this is a concern:
Do all pages need to have AI Scores?
Do all users need to have AI Scores?
Requirements
To use AI Scores you will need the following:
Functional implementation of front-end tracker
Activity tracking for XO Recommendation activities
Functional implementation of product ingestions through Items API
Sales history data (if tracking has been in place for less than 6 months)
Once your implementation has been successful (and, if necessary, you have supplied the required data), the Crownpeak Professional Services team will take care of the necessary configurations to run AI Scores.
Sales history
Provide your sales history to your technical consultant. We recommend supplying at least 6 months of history. We will import your data in CSV-format. If possible send a CSV-file, preferably comma delimited. The file must contain the following fields:
ItemId
ID of the product
String
OrderId
ID of the order
String
ProfileId
ID of the customer (sessionId, email, etc)
String
Date
Date of the order in ISO format
ISO Date String
Price
Price of the order in cents/pence. (£9.99 should be sent as 999)
Integer
Quantity
The number of products purchased
Integer
Ensure that the currency is the same for all sales entries.
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