Suggest Service Data Feeds

This section describes when you should send data to the Fredhopper Suggest Service to override terms you want included or excluded.

If you use the Fredhopper Suggest functionality for type-ahead suggestions in the search bar on your website, it is possible to upload a whitelist of terms to be included and/or a blacklist of terms to be excluded from the responses. This service maintains its own index which is separate to FAS and needs to be triggered via a different command. There are two options for updating this index regularly and it is recommended that this is completed at least once every 24hrs so that the suggested responses are fresh and aligned with the latest FAS index:

1. The first method would be for you to send a whitelist and/or blacklist (if these are required) to Attraqt, which we will store permanently in your account configuration on our-side (updates to these files can be sent to your Technical Consultant to add as/when required). We would then set up a scheduled task on our-side that will re-index Suggest at a specific time(s) every day automatically.

2. The second option is for you to upload a whitelist and/or blacklist (if these are required) to the Fredhopper Managed Services environment and then trigger the service to be re-indexed with these latest files from your-side. This method allows you to have control of the process and you can also make changes to the whitelist and blacklist files as/when required without the need to involve your Technical Consultant.

The following section details the required data input format for the files and, if you make use of option 2 above, how this data should then be transmitted to Fredhopper's Managed Services environment and for the service to be re-indexed.